Business Policy

How payment works


All jobs will require a 50% down payment before the job is started. The other 50% is due before the high-quality files are turned over.

For website development, a 50% deposit is required before the project can be started. At the review stage, a 25% deposit is required. The final 25% deposit is required before the website goes live.

If you are looking to start an ongoing business relationship with VBGP this can be discussed. 

What you are paying for


Prices are for graphic design or videography services and entitle the buyer to a copy of the approved end product/design/video in the following formats upon request: JPEG, PNG, PDF, TIFF & others for graphics and MOV, MP4, AVI & others for videos. All formats are “As a copy” and not layered. The only exception is t-shirt designs for screen printing that consist of more than one color.

VBGP reserves the rights to all designs/video files and Adobe design files (PSD, AI, EPS, AEP, INDD, etc.). An extra fee will be required from anyone who requests to obtain the design files (layered files) for a requested project. After obtaining these files the buyer may be limited to the type of change he/she can make to the approved design.

Obtaining all rights to a design/ project file will come at another purchase price. Please contact me for more details if required.

PLEASE NOTE: Prices may vary depending on what is requested. VBGP also reserves the right to change prices at any given time for any given purpose. The design project’s timeline is for one month max. Designs that are not approved within a month are considered late and extra service fees may apply. We also keep a copy of your project files on our local drive and Google Drive so you have access to it.

IMPORTANT: VBGP adds the final approved end product/design to our business and partner website portfolios for marketing purposes. If for some valid reason you feel it best that your design not be added (e.g. sensitive content) please contact me (Please note a fee may be required). Also, please note our design process.  

Charges for late payment


Please note that there is an interest rate of 3% monthly on unpaid invoices.

If a project is paused (with no updates) for three (3) months or completed on VBGP’s end and the outstanding balance is not paid within three (3) months we will no longer be held responsible for any of the project files. After this period the project files may be deleted immediately as they will be considered forfeited. For websites, with outstanding balances not paid within three (3) months, your website may be suspended until payment is made.

Website Projects that go on hold for over three weeks will be considered late and interest fees or extra services fees may apply (More details below).

Refunds and Cancelling a Project


If a job is canceled before it is started you will get a full refund (if there are bank charges for the transaction it will be subtracted from the amount paid).

If a job is canceled after the job has the first draft, 50% of the job cost will be charged.

No refunds for jobs that have gone through several drafts (2 or more) or projects that are more than 50% complete.

What happens after a design is approved


After a design/video is approved you will receive your product in the formats agreed to (mentioned above). ALL DRAFTS not approved are the property of  VbGP and are not to be used in any way other than during the job process in working towards getting an approved design.

If there are any minor design changes needed (for example spelling errors) those changes will be made free of charge.

VBGP adds sent information/content as is. Although spell check is used as standard practice, it can only go so far. VbGP trusts that you are sending in the exact information you want on your design. If any error on an approved design gets printed, VbGP will not be held responsible for any damages, unless the printing was handled by VBPG. Please help to ensure that content sent in and the end products are 100% accurate.

If major design changes are required after a design is approved, there may be extra service fees depending on how the complexity of the changes.

Third party cliams

Intellectual property rights:

Provided that the content and images sent in are yours or you have permission to use them, you agree to protect us from any claim by a third party that we’re using their intellectual property.

What happens with overdue projects


VBGP works diligently to get website projects completed for review, as agreed to in the timeline. If a client, for some reason,  is not able to give in content in time, they are expected to communicate a valid reason for the delay in a timely manner.

Website projects that go on pause for over 4 weeks with no updates or agreement to amend the timeline will be placed on a “parked” status and considered late for failure to honor contractual agreements. A late fee or support fee may be charged to place the project in an “active” status again.

Important Note: You are the owner of your domain and website files, once the project is paid off. You can request access to the backend of your site at any time after the project is complete and the balance is paid in full.

Please note Website Policy & Agreement 

Please note that doing business with Visuals by Glenn Patrick means you understand fully and agree to all our Business Policies and Design Process as stated on this page.  VBGP also reserves the right to change its policies at any given time for any given purpose. Last updated February 2023

How to pay for a job


  1. At Bank:
    Atlantic Bank Ltd.

    Account Name: Visuals by Glenn Patrick
    Account No.: 100295501
  2. Online Deposits:
    Account No.: 100295501
  3. In-Person
    #3 Carmelita Street
    San Ignacio, Cayo
    Belize C.A.
  4. International ($1US=$2BZ):
    Western Union (up to $450BZ )
    MoneyGram (up to $1000BZ)
    Glenn Patrick Roaden
    #2 San Jose Street
    San Ignacio, Cayo
    Belize C.A.
  5. PayPal Partner
    Ask for more info.


If you would like to meet within San Ignacio to make a payment please contact me.

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